Airport Operations Management: Learn about the major components of airport operations, such as terminal management, gate assignments, and ground traffic coordination, to guarantee the airport runs smoothly and efficiently.

Passenger Handling and Customer care: Discover how to deliver great customer care to passengers at numerous touchpoints, including as check-in counters, boarding gates, and baggage claim areas, while keeping to safety and security guidelines.

Baggage Handling & Cargo Management: Learn how to handle passenger baggage, cargo shipments, and freight logistics efficiently, assuring timely delivery and adequate documentation.

Aircraft Ground Handling Procedures: Learn how to marshal, tow, refuel, and service aircraft to support turnaround operations and keep flights on schedule.

Airport Safety and Security: Recognise the significance of airport safety and security measures such as security screening procedures, emergency response methods, and regulatory compliance.

Ramp Operations and Aircraft Marshalling: Understand the principles of ramp operations, such as aircraft loading and unloading, pushback procedures, and aircraft marshalling signals, to ensure safe and efficient ground movements.

Ground Support Equipment (GSE) Operations: Learn how to operate and maintain various ground support equipment, such as baggage carts, aircraft tugs, and ground power units, to ensure their safety and effectiveness on the apron.

Communication and Team Coordination: Improve your communication and collaboration skills in order to communicate with other ground crew, airline personnel, and air traffic control for smooth ground operations.